Wrong Address Withdrawal Guide

Withdrawing cryptocurrency to an incorrect address on DeepTradeX may result in permanent loss of funds due to the irreversible nature of blockchain transactions. Below are the steps to take and precautions to avoid future errors.

 

Steps to Take After Withdrawing to the Wrong Address

1.Check the Withdrawal Status Immediately

• If you notice an incorrect address has been entered, check the withdrawal status on DeepTradeX.
• If the transaction has not yet generated a Transaction ID (TxID) or is still "Under Review" or "Processing," contact DeepTradeX customer support immediately. Provide relevant withdrawal details to attempt cancellation or freezing of the transaction.
   

2.Contact the Recipient Platform

• If the withdrawal is complete and confirmed on the blockchain, DeepTradeX cannot recover the funds.
• If the incorrect address belongs to another exchange or platform, contact their customer support. Provide the Transaction ID (TxID) and explain the situation to explore recovery options.
• Irreversible Blockchain Transactions
  If the incorrect address does not belong to a controlled platform or individual (e.g., an invalid or unowned address), the funds are likely unrecoverable due to the immutable nature of blockchain transactions.
   

How to Prevent Future Withdrawal Errors

• Verify the Address: Always double-check the recipient address to ensure it matches the intended wallet or platform.
• Test with a Small Amount: Before making large withdrawals, send a small test transaction to confirm the address is correct.
• Use the Whitelist Feature: Enable DeepTradeX’s withdrawal whitelist to restrict withdrawals to pre-verified, secure addresses.
   

Need Assistance?

If you’ve withdrawn to an incorrect address, contact DeepTradeX support immediately with the following details:

• Your DeepTradeX account email 
• Token name
• Withdrawal amount
• Transaction ID (TxID)
   

Submit these details via [insert support link or email] for prompt assistance. Note that while DeepTradeX will provide reasonable support, recovery of funds is not guaranteed.