If you are unable to receive verification codes, you can reset the phone number used for 2FA. For asset security, withdrawals and quick transactions will be suspended for 24 hours after changing your phone number. Follow these steps to reset your phone number on DeepTradeX:
1. Log in to Your DeepTradeX Account
- Log in to DeepTradeX using your account credentials.
- Ensure you have access to your current account and 2FA method (e.g., Google Authenticator or SMS verification).
2. Access Account Settings
After logging in, navigate to the Security Center page, where you can manage personal information and security settings.
3. Locate the Phone Number Option
On the Security Settings page, find the option for Change Phone Number.
4. Verify Your Identity
To ensure security, the system will require identity verification before allowing a phone number change. Verification methods typically include:
- Google Authenticator: Enter the verification code generated by your Google Authenticator app.
- Current Phone Number: Enter the verification code sent to your currently bound phone number (e.g., via SMS).
- Email Verification: Enter the verification code sent to your currently bound email address.
5. Enter the New Phone Number
After successful identity verification, enter your new phone number, ensuring the correct country code is selected.
6. Verify the New Phone Number
DeepTradeX will send a verification code to the new phone number. Enter this code to confirm the binding of the new number.
7. Complete Change
- Once the correct verification code is entered, your new phone number will be successfully bound to your DeepTradeX account.
- You will now use this new number to receive SMS verifications or other account notifications.
Important Notes
- Before changing your phone number, ensure the new number can receive SMS verification codes and has no SMS-blocking features enabled.
- It is recommended to enable two-factor authentication (2FA) to further secure your account.
- If you no longer have access to your currently bound phone number, update it promptly to ensure you can receive important notifications via SMS.