DeepTradeX is a crypto asset trading exchange owned and operated by InfineX Ltd Limited, operating the website https://www.deeptradex.ai and related mobile applications (hereinafter referred to as the "Platform"), dedicated to digital asset trading and providing related services.
Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use, and share your personal information and assist you in exercising your available privacy rights.
DeepTradeX will protect all personal information you submit to us when using our products and services. We may use or disclose your personal information in accordance with this Privacy Policy to provide you with better services. By using our products and services, you agree to the provisions in this Privacy Policy. We may revise this Privacy Policy from time to time and strongly recommend that you review this Privacy Policy when accessing or using DeepTradeX services to stay informed about our information practices and your privacy rights and choices. If you have any questions about changes to the Privacy Policy, please contact support@deeptradex.ai.
Scope of Application
This Privacy Policy applies to:
A) Personal information you provide when opening an account on our Platform, including your name, email address, date of birth, tax number (if applicable), username, password, or other personal information;
B) Your browsing history and/or information related to your device, including but not limited to device type (computer, iPhone, Android), operating system, mobile phone number, browser type and language, device identifiers (such as IMEI and MAC addresses), Internet Protocol (IP) addresses, location information, cookie identifiers, Internet service providers, etc.;
C) Your personal information we obtain from other sources, including third-party business partners through which you access our Platform and related services.
You understand and agree that this Privacy Policy does not apply to the following information:
A) Search keywords you use when using our Platform;
B) Public content you create on our Platform, including but not limited to forum posts, blogs, or social media pages;
C) Your violations of laws, regulations, or the rules and published measures of this Platform.
Use of Information
We use your information for various business purposes, including but not limited to:
A) Providing you with product and promotional information from us and third parties that may be of interest to you, provided that you explicitly consent to receiving such information;
B) Processing your applications or transactions for purchasing products or services on our Platform and your financial information;
C) Enhancing your information security by detecting malicious, deceptive, fraudulent, or illegal activities;
D) Improving our services through research and development of our products and services;
E) Complying with domestic and international legal obligations.
We will collect and properly safeguard your personal information. If we need to share with third-party partners to provide you with a better service experience, we will require partners to protect your information in accordance with the provisions of this Privacy Policy.
Information Disclosure
We may disclose any personal information we collect about you:
A) To non-affiliated third parties with your consent;
B) To third-party service/product providers for you to use their services/products;
C) To our business partners when we jointly launch products or services;
D) To our affiliated entities;
E) To other websites when laws, regulations, or privacy policies deem it necessary.
F) To report suspected illegal activities requiring information disclosure;
G) To investigate violations of laws, regulations, or this Privacy Policy requiring disclosure;
H) When compelled by subpoenas, court orders, or other legal processes;
Third-Party Services
To ensure platform security and compliance, we may use the following third-party services:
These service providers may collect and process necessary device identifiers, location information, and user behavior data according to their respective privacy policies.
We only work with service providers who comply with applicable laws and industry standards and require them to take reasonable measures to protect your personal information.
SDK Name | Platform | Data Types Collected | Purpose | Privacy Policy
Shumei SDK (com.ishumei) | Mobile Devices (Android/iOS)
Required Personal Information:
A）Basic device information, including brand, manufacturer, model, device name, system type and version, basic settings and environment;
B）Device identifiers, including Android ID, OAID, IDFV (Identifier for Vendors), IDFA (Identifier for Advertisers);
C）Network information, including access type, nearby Wi-Fi list, carrier information, connection status;
D）Application information, including host application package name and version, currently running processes (process names only), sensor data.
Optional Personal Information:
MAC address, MediaDRM ID, installed application list, Wi-Fi router identifiers (BSSID, SSID), IP address, approximate location and precise location, screen resolution.
Used for risk control and anti-fraud to ensure account and transaction security https://www.ishumei.com/legal/cn/privacy.html
Sumsub | Mobile Devices (Android/iOS) | Name, ID photos, selfies, audio (for liveness detection), location information | Identity verification (KYC), compliance and anti-fraud https://sumsub.com/privacy-notice-service/#15
AppsFlyer | Mobile Devices (Android/iOS) | Advertising ID, device ID, installation source, in-app events | Advertising attribution, marketing analytics, user behavior analysis |https://deepcleer.com/account/serviceItems?titleName=Privacy-Policy
Information Storage/Transmission
You acknowledge that we store and process your personal and transaction information at multiple locations worldwide where our service providers are located, and we protect this information by maintaining physical, electronic, and procedural safeguards that comply with applicable regulations.
The personal information we receive from you will be retained during your use of our services or as necessary to achieve the purposes for which the information was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our measures, and comply with applicable laws.
You also acknowledge that when mergers, acquisitions, financing due diligence, reorganizations, bankruptcies, receiverships, purchases or sales of assets, or transfers of services to other providers occur, your information may be sold or transferred as part of such transactions, subject to law and/or contract.
Use of Cookies
A) We use a browser feature called "cookies" that assigns a unique identifier (a small data file) to your computer, tablet, mobile phone, or other device.
B) Information collected through cookies enables us to store your preferences, thereby improving the quality of your experience on the Platform by identifying and providing more of the features and information you need most and resolving access difficulties;
C) You may freely block, refuse, or delete our cookies according to your browser or browser plugin permissions, but doing so may interfere with your use of our services.
D) Information we collect from cookies is subject to this Privacy Policy.
Information Protection
A) We implement reasonable security measures and procedures to protect the confidentiality and security of your information, including any non-public personal information.
B) We employ reasonable physical, technical, and administrative security measures to protect your information, such as restricting employee access to your information.
C) You are responsible for reviewing the privacy statements, policies, terms, and conditions of any individuals or companies you choose to link to or contract with.
D) We cannot guarantee or warrant the security of any information you provide to us, as no system is absolutely secure.
E) If you discover that your personal information (particularly your username and password on our Platform) has been compromised, you should immediately contact our support staff for protective measures.
Disclaimer
To the maximum extent permitted by applicable law, DeepTradeX assumes no responsibility or obligation for the following circumstances:
A) Any unintentional disclosure;
B) Disclosure of your personal information due to your sharing of accounts or passwords on our Platform with others;
C) Theft, loss, or unauthorized use of your account information; any violation of security or data terms related to your account information; or any criminal acts or other third-party actions affecting our Platform;
D) Litigation or related losses arising from disclosure of your personal information by external websites.
External Websites
DeepTradeX websites sometimes provide references or links to other websites ("External Websites"). We do not control these external websites or any content they contain. External websites have independent and separate terms of use and related policies.
We urge you to carefully read the policies, rules, terms, and regulations of each website you visit. If you do not want to share your personal information with external websites, please note that you must opt out separately to allow them to use your information for various purposes.
Your Legal Rights
Under applicable law, you may have the rights listed below, which you can exercise by contacting us at Support support@deeptradex.ai.
A) Access: You have the right to ask whether we are processing your information; if we are processing your information, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and other related information to confirm whether we are lawfully processing this information. We process large amounts of information, so we may require you to specify the information or processing activities your request relates to before delivering the information.
B) Correction: You have the right to request correction of any incomplete or inaccurate personal data we hold about you.
C) Deletion: You have the right to request that we delete or remove your personal data in certain circumstances. However, in certain exceptional circumstances, we may refuse deletion requests, for example, when personal data is necessary for legal compliance or claim-related purposes.
D) Restriction: You have the right to request that we suspend processing of certain of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
E) Transfer: You can request that certain of your personal information be transferred to other parties.
F) Objection: If we process your personal data based on legitimate interests (or third-party legitimate interests), you can object. However, we may have the right to continue processing your information based on our legitimate interests or circumstances related to legal claims. You also have the right to object if we process your personal data for direct marketing purposes.
However, if these rights apply, these rights may be limited, for example, if fulfilling your request would reveal another person's personal data, would infringe the rights of others or legal persons (including our rights), or if you ask us to delete or change data we are legally required to retain (or we have other compelling legitimate interests). When responding to any of your requests, we will inform you of the relevant exemptions we rely on.
Contact Us
If you have any questions about our Privacy Policy and the rights and obligations you have under these policy terms, or if you intend to exercise the rights set forth in this Privacy Policy, please contact support@deeptradex.ai.